Collection of Information
Information You Submit. When you request information, subscribe to or order a product or service, register as a user, respond to an online survey or otherwise actively send us data, we may collect data such as your name, email address(es), mailing address(es), telephone number(s), and certain information related to the business you represent. In connection with chargeable products or services, we will also collect payment information (e.g., credit card number and related verification information), phone number, and billing and shipping addresses. If you submit any other information to us through the Site we will collect it. ROXIMITY also uses a service company to process its credit card transactions and Roximity does not collect or store any credit card numbers. You can see more information on this service company’s privacy and security practices here.
Operation of the Site. As part of the standard operation of the Site, we may collect information from your computer or device, including but not limited to your browser type, operating system, IP address and the domain name from which you accessed the Site, and if you are accessing our site with your mobile device, type of mobile device. In addition, we may collect information about your browsing behavior, such as the date and time you visit the Site, the areas or pages of the Site that you visit, the amount of time you spend viewing the Site, the number of times you return to the Site and other click-stream data. If you exchange any messages through our Site or through our service, we may store those as well. When you post your name, messages, questions, comments, articles or photos on our Site or to our service, the information contained in your posting will be stored on our servers and other users may be able to see it.
Our third party analytics partner may employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our Site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. The information gathered by clear gifs is not tied to our customers’ personally identifiable information.
We do not respond to browser-based “do not track” signals. We do not have any third parties who serve you content from the Site.
Use of Information. We may use the information we collect from and about you for any of the following purposes: (1) for account verification and to fulfill your requests for products and services; (2) to contact you with information and promotional materials and offers from our company as well as from our subsidiaries, affiliates, marketing partners, advertisers and other third parties; (3) to contact you when necessary; (4) to review Site usage and operations; (5) to address problems with the Site, our business or our products and services; (6) to protect the security or integrity of the Site and our business; (7) to improve the quality of our service and Site and (8) otherwise, as disclosed to you at the point of information collection.
Creation of Anonymous Data. We may create anonymous data records from information by excluding information (such as your name) that makes the data personally identifiable to you. We use this anonymous data to analyze request and usage patterns so that we may enhance the content of our services and improve site navigation. ROXIMITY reserves the right to use and disclose anonymous data to third party companies for any purpose in its discretion.
Where We Store and Process Data. We store and process your information in the United States.
Forums & Blogs. Our Site may provide a forum, blog, or other interactive feature that allows you to disclose information directly to us and other users of the Site. Your participation in such interactive features is completely voluntary and we assume no obligations or responsibility with respect to the information you provide or share through such interactive features. To participate in these interactive features, we may require you to register with us and provide certain information such as your name, email address, location, phone number, and desired display name (which may be viewable by other users of the interactive features). We or our service providers acting on our behalf may use the information you provide during the registration process for analytical and development purposes (such as to make product or service enhancements) and to enable you to use the interactive features and to manage your account. You may also personalize our interactive features by voluntarily providing additional information such as your location, instant message contact information, website address, occupation, and other information. Our interactive features may also allow you to upload an avatar or other graphical representation of yourself. If you voluntarily provide such additional information, it may be viewable by other users of the interactive features – so you should not provide information you do not want other users to know.
Security. We have taken certain physical, electronic, contractual, and managerial steps to safeguard and secure the information we collect from Site visitors. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you register on our site or for our services, it is your responsibility to protect the security of your login information. If you supply financial information as part of completing a transaction, we will encrypt the transmission of that data.
Access and Choices. If your personal information changes, or if you no longer desire our service, you may ask us correct, update, amend, or ask to have it removed from a public forum on our site by contacting us via one of the methods listed below and we will use our reasonable efforts to do so.
Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these communications.
Retention. We will retain your information for as long as your account is active or as needed for our business purposes. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Children. We do not direct the Site to, nor do we knowingly collect any personal information from, children under thirteen. If you are under the age of 16 you should not use our Site or service.
Dispute Resolution. If you have any questions or concerns, please contact ROXIMITY by e-mail at firstname.lastname@example.org. We will do our best to address your concerns. If you feel that your complaint has been addressed incompletely, we invite you to let us know for further investigation. If you and ROXIMITY are unable to reach a resolution to the dispute, you and ROXIMITY will settle the dispute exclusively under the rules of the American Arbitration Association (www.adr.org) as set forth in the TOS.
Contact Us. Please feel free to contact us with any comments, questions or suggestions you might have regarding the information practices described in this statement. You may contact us by email at email@example.com, or by writing to us at:
Attn. General Counsel
2936 Larimer Street
Denver, Colorado, 80205
Effective Date June 18, 2015